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| S.T.I.
Entertainment warrants that its products will be free from defects
in material and workmanship. The computer is warranted for 1
year, and all other components are warranted for 90 days. The
warranty period begins from the date of shipment (located on
the manufacturer serial number tag). |
| Please
call 866-226-3082 for all warranty service requests. When placing
a service call please be prepared to provide the following information: |
a) Equipment
serial number and manufacturer date stamp located on the
manufacturer serial number tag.
b) Machine type and location of the product.
c) A detailed description of the equipment fault symptoms,
and any steps already taken to correct the problem.
d) Payment terms (credit card number). Card will not be
charged, unless defective parts are not returned to us within
30 days.
|
| This warranty
extends only to the first purchaser of the equipment. The distributor
must submit all warranty claims if not directly sold by S.T.I.
Entertainment. |
| S.T.I.
Entertainment shall not be obligated to furnish service under
the following conditions: |
a) Equipment
has not been installed and operated in accordance with Installation
and Operations guide provided.
b) Equipment has been installed in an operating environment
outside of those recommended in the Installation and Operations
guide provided.
c) Equipment has been subjected to unwarranted stress through
abuse or neglect.
d) Equipment has been damaged as a result of arbitrary repair
attempts.
e) Equipment has been damaged from the use of non-authorized
printer consumables or supplies.
f) Equipment has been damaged as a result of modifications
to the operating system or hardware components.
|
| Any warranty
claim due to shipping damage must be submitted within 24 hours
of delivery. If shipping arrangements have been made "freight
on board", the claim must be submitted to the freight forwarder. |
| If the
equipment is installed within an S.T.I. Entertainment service
region, installation assistance and training may be provided
for an additional service fee of $250. It will be the customer's
responsibility to ensure the location is prepared for installation.
This fee will not be refunded or honored at a later date if
the machine site is not properly prepared for installation. |
If the
equipment is located in an S.T.I. Entertainment service area,
an on-site service call may be arranged at an hourly service
fee rate of $150 for the first hour, $75 for each additional
hour (1 hour minimum). It will be the customer's responsibility
to ensure the location is prepared for a service
maintenance visit. The minimum fee will not be refunded for
any service visit, regardless of the site preparedness. |
| All replacement
electronic components under warranty will be replaced with a
factory-refurbished component in advance of receipt of the defective
component. S.T.I. Entertainment will cover all shipping costs
for the duration of the warranty. Components will be shipped
via UPS Ground Service. Expedited outbound shipments are available
for an added charge. A prepaid shipping label will be enclosed
with the replacement component for return shipment in the original
box. Components need to be returned to S.T.I. Entertainment
within 30 days to avoid an additional charge for the replacement
part. |
| The above
warranties are provided with respect to S.T.I. Entertainment's
product lines in liew of any other warranties express or implied
by other than S.T.I. Entertainment. |
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